Our Services
The Company will provide specialist aviation consultancy and claims handling services appropriate to the requirements of each instruction. Each instruction will be handled in a customised manner using the Company's expertise in accordance with the relevant Acceptance Note. The Services may include any or all of the following (this list is not exhaustive):
General Claims Management
- Receipt of Client instructions and conflict check.
- Issuance of Acceptance Notes confirming instructions.
- File opening, general management and closure of claims and liability files.
- Regular reporting and updates to the Client in agreed form.
Survey and Technical Services
- Carrying out survey activities (both airside and landside), including accident and incident site visits and visits to repair and maintenance facilities.
- Repair monitoring, including technical review of repair scope and associated costs.
- Initial assessment of potential environmental issues relating to accident or incident sites.
- Overseeing accident or incident site clearing, decontamination and restoration (to the extent instructed by the Client) and overseeing wreckage removal to any assigned storage.
Reporting and Advisory Services
- Provision of prompt reports to the Client including claim reserve recommendations based on currently available information.
- Strategy advice on work and services considered necessary, including estimated budget.
- Review and comment on repair contracts.
- Continued claims handling with the insured, brokers, underwriters, lessors or owners and all relevant organisations and agencies.
Claims Documentation
- Liaison with all relevant parties to the claim.
Wreckage Disposal Coordination
- Upon request from the Client, liaising with and providing operational oversight of salvage or wreckage disposal companies instructed by insurers or underwriters in connection with the clearance of accident sites.
- For the avoidance of doubt, the Company does not act as salvage agent, does not take title to any salvage, and accepts no responsibility for the conduct or outcome of any salvage or disposal operation. Any wreckage disposal coordination carried out by the Company is performed solely in a liaison and oversight capacity on behalf of and under the instructions of the Client.